4. How do I return an item?

If you are not satisfied with your order, you have 15 days from the date the last item on your order is delivered to notify us of your wish to return the item(s).

To return your item, please follow the below instructions:

Small items (Free Returns):

1. First, contact our customer service team via email at [e-mail]
2. Our customer service team will then send you a return label via email along with instructions for your return.
3. You can then drop off your parcel at the post office of your choice. If you return the items of your order by using the return label provided to you by us, you will not have to pay additional shipping costs.
4. As soon as we have received the goods, our team will inspect the items and approve their return if they are returned in excellent condition.

Large & ceramic items (Collection Fee of £49):

1. First, contact our customer service team via email at [e-mail].
2. Our customer service team will send you payment details to arrange a collection.
3. Once we have received the funds, you will receive a call from DHL confirming a collection date and time by pallet.
4. As soon as we have received the goods, our team will inspect the items and approve their return if they are returned in excellent condition.

For more information, please visit our Returns Policy Page.