3. My order is faulty/ has missing parts. What should I do?

If your order is faulty or has parts missing, you have up to 3 days to notify us for free of charge rectification. Any faults reported to us after this period will be rectified at the customer's expense.

1. First, contact our customer service via email at [e-mail] with pictures or videos showing any defaults.
2. Our team will then determine if the goods are subject to a return.
3. If the goods can be returned, our customer service will send you a free return label with instructions to follow.
4. You can then drop the parcel off at the post office of your choice at no additional cost.
5. As soon as we receive your return, our team will inform you of the replacement procedure for your specific case.

If you are only missing a spare part, our team will determine if the whole product will be replaced or if a spare part will be dispatched to you instead.

Please note, only once we have received your return will a replacement be sent out.